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« Real-Time is a Customer Reality | Main | Blogging from AIIM »

(FIT) Flexible Information Technology

What is flexibility? According to the dictionary it is: “characterized by a ready capability to adapt to new, different, or changing requirements.”

You will think, “What has this to do with the blog?”, well, if you ask me the Big ‘I’ is flexible and the little ‘t’ is not.

Technology is not flexible because it either works or it doesn’t. Deep within, technology can be only two things a 0 or a 1. Information on the other hand is flexible, because if it isn’t flexible it’s only a useless pile of data.

Our branch is responsible for making and keeping this information flexible. We are the ones that must keep this ever-increasing, information monster under control. With ScanFlowStore we make a Xerox-machine far more flexible. We’re not only making a flexible product, we are, as an organization, also flexible.

Flexibility in an organization doesn’t always depend on the core processes of your organization. Like the flexibility to your customers or the flexibility of your support center, those are processes that are, according to the customer supposed to be flexible.

The core of flexibility in an organization can be found in the most valuable resource, the employees. An organization can gain the most flexibility when the employees become inter-flexible and have the ability to share information amongst themselves by knowing, who has what information. With such flexibility the business to business communication will also become more efficient.

Flexibility is, for me, a magic word and if we all put effort into making IT flexible, our business and our customers will notice a positive effect.

Wouter Koelewijn
CEO
X-Solutions – A Xerox Strategic Partner

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