My Reflections on Yesterday
I spent about an hour yesterday catching up with colleagues in the Xerox booth and then started my journey around the show floor. I have not been to AIIM/On Demand in 4 years and my first impression was that the big vendors were about the same in number, but there seemed to be a lot less peripheral vendors and they were mostly software providers vs traditional printing supplies and substrate providers. Had a great conversation on progress of personalization with Chad at Metavante and he said their business was doing well.
Had a meeting with Charlie Corr, David Pesko and Alison Hipp from InfoTrends about market trends in the production space and outsourcing in particular. Made me feel good about the direction we are moving toward, but nervous about the pace of change as customer expectations are rising every day. Ran into some former Xerox employees in HP's booth. Talented people which made me realize they are getting years of industry knowledge in large blocks so we better step up our game.
It was a long day, but a productive one. I'm heading back to Rochester as business requirements call.
Derrick Doi
Vice President Market Development
Xerox Global Services