Business Process is Often Overlooked
As I look around it becomes very clear to me that gone are the days when large companies could manage all of their operations internally. Most businesses by now have determined that to effectively compete in a global marketplace you must have solid outsourcing relationships.
One key component of the outsourcing puzzle goes beyond just the management of information technology systems to address the actual end-to-end business process itself. A key component of the business process requires communication and interaction with customers, business partners and other areas of the business. When only looking at IT systems, organizations often miss opportunities to optimize these communication touch points and the overall business process. Why is this the case? The irony is that so many business processes are supported by documents, yet many don’t even release how document-driven these processes really are.
Today I am launching my new perspective in this space. Please visit my site, I’d welcome any feedback or thoughts on business process outsourcing.
-- Rich Baily, vice president, Business Process Service, Xerox Global Services