Leading in Managed Print Services
The opportunity to blog on Xerox’s Leaders position in the Gartner 2008 Managed Print Services (MPS) Magic Quadrant Worldwide report is such a great honor. Most of us who have been in the I.T. space for any length of time have become familiar with the Gartner Magic Quadrant concept and approach. It's a very powerful, succinct and effective way to measure a specific market segment, offer area or set of services. So, it is truly an accomplishment to be placed in the Leaders Quadrant – the top, far-right hand corner of a grid that has a lot of impact in the business world.
It goes without saying we didn’t get placed in the Leaders Quadrant by chance. We earned it! For example, we were not surprised that Xerox was placed as the leader in the Ability to Execute category. We were the first to market with a detailed and defined global MPS program and we continue to invest heavily in the development of core and new elements to enrich our program. At the same time, we leverage our skills and wealth of expertise - providing a very direct focus on our clients to deliver results that make a difference in their daily operations. We are proud of this recognition and know that it comes from the hard work and dedication of our employees, their ingenuity, and in collaboration with our clients to structure programs to meet their needs - and to leverage their thoughts and ideas to continue program enrichment. If we were to select the area where we would be most proud to be considered the global leader, it would be in our ability to execute and to deliver results for our clients.
And when it comes to Completeness of Vision, which Gartner describes as each MPS provider's prospects for success by analyzing its view of the market, its service operating model, and its strategic plans for growth and service improvements -- Xerox was chosen as a primary market leader in this category as well. That, combined with our ability to execute, placed Xerox as the overall market leader in managed print.
Our thanks to Gartner for the exhaustive research, all their calls to global clients, their push for details and data, and for the focus on one of the most significant growth areas in the market.
And, I also want to extend my sincere thanks to:
-Our clients who participated in the research and provided the details necessary to make this effort a complete evaluation
-Our researchers and development teams who continue to lead the market in developing tools and technique that deliver fantastic results for our clients
-Our global partners in their efforts to provide seamless support and implementation on a worldwide basis.
-The people of Team Xerox for their continued focus, commitment, new ideas and dedication to excellence.
There is nothing better than being recognized by your customers for the great work you do - and to have that recognition come from exhaustive research by a leading market firm who spent months evaluating excruciating detail. At Xerox, we take a lot of pride in our ever-evolving managed print strategy. In collaboration with many of our most significant clients, we have been leveraging co-innovation strategies that promise to yield significant advancements in the way people work on a daily basis.
Jim Joyce
Senior Vice President
Xerox Office Services