The Impact of Change: Managing The Outsourcing Transition
When it comes to outsourcing, common thoughts such as – Can I trust my partner? Will they deliver? Am I picking the right vendor? – come to mind. However, there is really so much more to consider.
Outsourcing can have profound effects on a company and can truly transform the way we work. But with this transformation comes the responsibility of how to address this change on all levels – financial, technological and with the actual workforce. Change management is all about how these changes are handled, with special attention required for the human element because it is so often underappreciated. It remains absolutely critical to the ultimate success of any outsourcing scenario.
How early do these changes need to be addressed? Don’t waste any time – change management processes should be developed right along with the outsourcing solution. This allows for a thorough understanding of the technical and service solutions of a project, as well as the people aspect, including a company’s leadership style, management process, the way they communicate, and the culture’s overall willingness to invite change.
It is vital that a vision for the new outsourcing arrangement be communicated to all stakeholders, so that it is clear that things will not just be different, but better. Couple this articulation of change with transparency of the objectives and companies will be able to build a level of confidence and trust among their organizations. As I like to say, you’ve got to get everyone on board before the ship sails.
To hear more about my perspectives on change management, please visit my new Thought Leadership website by clicking here.
Louise Fisher, director, European HR, Xerox Global Services