The opportunity to blog on Xerox’s Leaders position in the Gartner 2008 Managed Print Services (MPS) Magic Quadrant Worldwide report is such a great honor. Most of us who have been in the I.T. space for any length of time have become familiar with the Gartner Magic Quadrant concept and approach. It's a very powerful, succinct and effective way to measure a specific market segment, offer area or set of services. So, it is truly an accomplishment to be placed in the Leaders Quadrant – the top, far-right hand corner of a grid that has a lot of impact in the business world.

It goes without saying we didn’t get placed in the Leaders Quadrant by chance. We earned it! For example, we were not surprised that Xerox was placed as the leader in the Ability to Execute category. We were the first to market with a detailed and defined global MPS program and we continue to invest heavily in the development of core and new elements to enrich our program. At the same time, we leverage our skills and wealth of expertise - providing a very direct focus on our clients to deliver results that make a difference in their daily operations. We are proud of this recognition and know that it comes from the hard work and dedication of our employees, their ingenuity, and in collaboration with our clients to structure programs to meet their needs - and to leverage their thoughts and ideas to continue program enrichment. If we were to select the area where we would be most proud to be considered the global leader, it would be in our ability to execute and to deliver results for our clients.

And when it comes to Completeness of Vision, which Gartner describes as each MPS provider's prospects for success by analyzing its view of the market, its service operating model, and its strategic plans for growth and service improvements -- Xerox was chosen as a primary market leader in this category as well. That, combined with our ability to execute, placed Xerox as the overall market leader in managed print.

Our thanks to Gartner for the exhaustive research, all their calls to global clients, their push for details and data, and for the focus on one of the most significant growth areas in the market.

And, I also want to extend my sincere thanks to:

-Our clients who participated in the research and provided the details necessary to make this effort a complete evaluation

-Our researchers and development teams who continue to lead the market in developing tools and technique that deliver fantastic results for our clients

-Our global partners in their efforts to provide seamless support and implementation on a worldwide basis.

-The people of Team Xerox for their continued focus, commitment, new ideas and dedication to excellence.

There is nothing better than being recognized by your customers for the great work you do - and to have that recognition come from exhaustive research by a leading market firm who spent months evaluating excruciating detail. At Xerox, we take a lot of pride in our ever-evolving managed print strategy. In collaboration with many of our most significant clients, we have been leveraging co-innovation strategies that promise to yield significant advancements in the way people work on a daily basis.

Jim Joyce
Senior Vice President
Xerox Office Services

Posted by Big I, little t at 12:35 PM | Permalink | Comments (0) | TrackBacks (0)

As I look around it becomes very clear to me that gone are the days when large companies could manage all of their operations internally. Most businesses by now have determined that to effectively compete in a global marketplace you must have solid outsourcing relationships.

One key component of the outsourcing puzzle goes beyond just the management of information technology systems to address the actual end-to-end business process itself. A key component of the business process requires communication and interaction with customers, business partners and other areas of the business. When only looking at IT systems, organizations often miss opportunities to optimize these communication touch points and the overall business process. Why is this the case? The irony is that so many business processes are supported by documents, yet many don’t even release how document-driven these processes really are.

Today I am launching my new perspective in this space. Please visit my site, I’d welcome any feedback or thoughts on business process outsourcing.

-- Rich Baily, vice president, Business Process Service, Xerox Global Services

Posted by Big I, little t at 10:48 AM | Permalink | Comments (0) | TrackBacks (0)

In the last few months, mortgage lenders’ interest in electronic mortgages (“e-mortgage”), especially the ability to electronically sign via an e-signature process, has been rising significantly. Mortgage lenders are keenly aware that they must become leaner and more efficient in their processes. In fact, a recent blog by Mortgage Technology Magazine describes this rapid rise.

The current state of the mortgage industry has contributed to the uptick in interest. Paper has always been considered a limiting factor. Over time, the industry has moved towards paperless with imaged-based documents. The issue with paper to imaged documents is that the data was separate from the document. Validation required a person to “stare and compare” the image with the data in a data system, like a loan origination system. The promise of e-mortgage documents is to bring data and documents together making documents machine readable and enabling “lights out” processing.

Now, as has been promised for many years, the industry is beginning to implement e-mortgage initiatives. An e-mortgage is where loan documentation is created electronically, executed electronically, transferred electronically and stored electronically. At a minimum, an e-mortgage is an e-note that is created, signed and delivered to the secondary market electronically. However, an e-mortgage can also span into origination with e-signed disclosure documents

With today’s announcement of e-signature capabilities, Xerox Mortgage Services has entered the e-mortgage arena. This solution builds upon the award-winning BlitzDocs® solution for mortgage document collaboration and extends the BlitzDocs network of lending institutions and service providers. Even though we are rapidly moving to an “e” world, lenders are still dealing with paper, paper to images and existing electronic documents. Using our document expertise, Xerox is uniquely positioned to help support mortgage lenders with the dual processes they must support.

Interested in further commentary on industry trends and technology? Click here to listen to a podcast featuring my colleague Greg Smith, vice president, Xerox Mortgage Services.

Judson Phillips
Vice President, Marketing
Xerox Mortgage Services

Posted by Big I, little t at 11:31 AM | Permalink | Comments (0) | TrackBacks (0)